I have spent more than twenty years running professional services and field engineering organizations, and most of that time went into building teams that did not exist yet (or existed as two solutions engineers and a shared Slack channel).
Your first enterprise customers need someone technical to get them live, and nobody's job description says so. We work out who to hire first, what they should be able to do, and how they will deliver, before the gap shows up in a renewal.
Pre-sales engineers are often quietly doing implementation work that nobody counts. We sort out who owns what, how work gets scoped and handed off, and how it gets paid for.
How services attach to product revenue, what to charge for them, and where services margin helps or hurts the story you tell your board and your investors.
I'm Chris St. Pierre. I have led services at companies from a few dozen people to tens of thousands, most recently building the delivery team at Elementum AI. Some of what that involved:
The problems repeat more than founders expect. The first customer's implementation turns into a custom project, the best sales engineer quietly becomes the delivery lead, and the services line ends up either free or a margin problem.
Engagements are short and practical. You come away with hiring profiles, a delivery approach your team can actually run, and numbers you can defend. The first call is free, and you should leave it with a view on what to build first whether or not we work together.
Tell me about your product, your first customers and who does the technical work today. I will reply within a day to set up a time.